Q). Are we the cheapest suppliers of hearing aid accessories in the UK?
A). Probably not, but we are very reasonable. Our hearing aid batteries for instance sell for around half the price of most high street chains and national hearing aid companies. If you find a cheaper price a common ploy is to sell 'own label' hearing aid batteries that mask the manufacturer. Some suppliers sell hearing aid batteries at a loss to obtain your name and address and then bombard you with marketing material, we absolutely do not.
Q). Why do you only supply Rayovac and Duracell hearing aid batteries?
A). Over the years we have tried other manufacturers of hearing aid batteries but have found Rayovac and Duracell hearing aid batteries to be the most reliable. We could source hearing aid batteries from elsewhere for a cheaper price and pass those saving on to you, however we feel it's worth a little extra to have the best quality battery in your hearing aids.
Q). Do you supply hearing aid batteries and hearing aid accessories overseas or just to the UK?
A). We only supply to the UK market at this time. If you would like us to consider supplying to you outside the UK please contact us in the first instance and we will consider each case on merit. (If we do supply overseas the minimum order value must exceed £20 GBP)
Q). I'm not sure which size of hearing aid battery / dome / waxtrap my hearing aids need?
A). If you are unsure you are ordering the correct item please click the 'Contact' button to the right and fill in our handy webform, giving as much detail as you can. The make, model and serial number of your hearing aids is really useful information to help us to find what you need. Click here for a useful cross reference chart to help you choose which type of hearing aid battery to select.
Q). I've looked all over your website and I can't see the item I require?
A). As per the previous answer, fill in our handy webform on the Contacts page with as much information as you can supply, we'll always do our best to help.
Q). How long will it take for my goods to arrive?
A). We'd like to say 2-3 days from the day you ordered your goods, that would ordinarily be the case. Unfortunately life occasionally gets in the way! The post gets delayed, staff go on holiday, goods are out of stock etc etc. We fully expect for you to receive your goods within two weeks but 95% of the time less than a week. If we encounter any unexpected delays we will of course keep you informed. If you're running down to your last pack of batteries put an order in now!
Q). How can I pay for my order?
A). We have secure payment facilities arranged through Paypal, you can pay via your Paypal account (if you have one), or via secure payment from your credit / debit card. Just follow the instructions at Checkout.
Q). Can you recommend anyone for hearing aid repairs, hearing tests and replacement of lost hearing aids, or perhaps advice on replacing hearing aids a bit past their sell-by date?
A). The website www.hearing-aid-batteries.org.uk is owned and run by Digital Hearing Care, offering hearing tests, good advice and great aftercare in the Yorkshire, Lancashire and Manchester area. We are also part of a national network of independent hearing aid audiologists nationwide, one of the main companies in the group being Crystal Hearing, covering the south east including London, and Discount Hearing Aids, covering large swathes of the country. If you want to find out more contact us via the webform on the Contacts page.
