Q). Are we the cheapest suppliers of hearing aid accessories?
A). Maybe not, but we are very reasonable. Our hearing aid batteries for instance sell for a fraction of the price of most high street chains and national hearing aid companies. If you find a cheaper price a common ploy is to sell ‘own label’ hearing aid batteries that mask the manufacturer. Some suppliers sell hearing aid batteries at a loss to obtain your name and address and then bombard you with marketing material, we absolutely do not.
Q). Why do you only supply certain brands of hearing aid batteries?
A). Over the years we have tried other manufacturers of hearing aid batteries but have found Rayovac, Duracell, Power One, Siemens and Zenipower hearing aid batteries to be the most reliable. We could source hearing aid batteries from elsewhere for a cheaper price and pass those saving on to you, however we feel it’s worth a little extra to have the best quality battery in your hearing aids.
Q). Do you supply hearing aid batteries and hearing aid accessories overseas or just to the UK?
A). We are based in the UK but we can supply our goods worldwide. We offer FREE SHIPPING within the UK, with the option of paying extra for Recorded or Special Delivery. Shipping to European Union countries is £3.00 GBP for the first item and £2.50 GBP for each additional item, and elsewhere in the world we charge £4.00 GBP for the first item and £3.50 GBP for each additional item.
For an extra fee we also offer International Signed For, a tracked service for overseas purchases. A courier service is also available in certain instances, see ‘Do you offer a tracked service?’ below.
Q). I’m not sure which size of hearing aid battery / dome / waxtrap my hearing aids need?
A). If you are unsure you are ordering the correct item please complete the contact form to the left, giving as much detail as you can. The make, model and serial number of your hearing aids is really useful information to help us to find what you need.
Click here for a useful cross reference chart to help you choose which type of hearing aid battery to select.
Q). I’ve looked all over your website and I can’t see the item I require?
A). As per the previous answer, fill in our handy contact form to the left with as much information as you can supply, we’ll always do our best to help.
Q). How long will it take for my goods to arrive?
A). We’d like to say 2-3 days for UK orders from the day you ordered your goods, that would ordinarily be the case. Worldwide, orders can take longer, typically 1.5 – 2 weeks, or in the case of Italy, Greece and Malta in particular, up to 3-4 weeks. (All orders are processed same day or next day excepting weekends and bank holidays etc., once the goods leave us we are at the mercy of the postal services…)
Unfortunately life sometimes gets in the way! The post gets delayed, staff go on holiday, goods are out of stock etc etc. We fully expect for you to receive your goods within the times we are suggesting but please let us know if you encounter any undue delay. If we encounter any unexpected delays ourselves we will of course keep you informed. If you’re running down to your last pack of batteries put an order in now!
Q). Do you offer a tracked service?
A). If ordering from the UK you can select free delivery (Royal Mail First Class), Recorded Delivery, or Special Delivery. All overseas orders are shipped by Royal Mail Airmail Small Packets (which is not a signed for service) unless you select to pay extra for Royal Mail International Signed For.
We can also ship by courier (at your cost). Particularly for overseas orders it can be much quicker for us to ship by courier, but is very expensive in comparison to our standard shipping methods and the cost varies based on size of package and weight. We do not recommend that you consider a courier service unless you are desperate for your order to arrive very quickly or it is for a sizeable amount. The cost of a courier service (depending on weight / size, and to be paid by you) tends to be between £50-£100 GBP, if you want a quote please contact us for details.
Q). Is your service reliable?
A). Here’s a link to our eBay feedback page which will give you an idea of how great our customer care is. We have a 100% positive feedback on eBay and are classed as ‘Top Rated Sellers’. We want to offer you great prices and excellent service!
Q). How can I pay for my order?
A). We have very secure payment facilities arranged where you can pay via credit / debit card or alternatively via Paypal if preferred. Just follow the instructions at Checkout. We no longer take telephone orders for products to be paid by credit / debit card over the phone, however we are happy to supply our products via mail order and can email or post out a mail order form for you to use.
Click this link for a downloadable version of our postal order form, it only lists a small selection of some of the products we stock, but there is a section on the form where you can fill in requests for products that you need. There is a slight premium to pay for mail orders vs internet orders due to the more detailed nature of processing orders manually, even our mail order prices are very competitive, but our best deals are online purchases.
Q). How do we deal with returns?
Our comprehensive 30-day money back guarantee – if you don’t like, or you’re unhappy with any item you have bought from us you can return it to us up to 30 days after receipt for replacement or full product refund.
If the item is a replacement we will always ship back to you postage free regardless of fault, and if we have made a mistake with your order we WILL recompense you for any postage costs incurred. Items to be returned or replaced must be unopened and in a re-saleable condition unless agreed by us in the first instance.
For any items outside 30 days you should contact us to see whether a return is appropriate.
Q). What about old expired batteries, do you offer recycling facilities?
A). Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries at our trading address listed on our Contacts Page (link to the right). You can return your waste batteries to our business premises in person (please do not post), or alternatively you can find your nearest local waste portable battery recycling facility at www.recyclenow.co.uk
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
Q). Can you recommend anyone for hearing aid repairs, hearing tests and replacement of lost hearing aids, or perhaps advice on replacing hearing aids a bit past their sell-by date?
A). We sure can! In the first instance fill in our Quick Contact Form to the left with as much information as you can supply, we’ll always do our best to help. We are part of a national network of independent hearing aid audiologists covering the whole of the UK.